Other versions by this Author
| Acknowledgements | |
| Foreword | |
| Introduction | p. 1 |
| Total quality management, critical success factors and business processes | p. 19 |
| Origins and the development of benchmarking | p. 43 |
| What it is all about: the benchmarking process | p. 73 |
| Databases | p. 89 |
| Internal benchmarking | p. 97 |
| External benchmarking and how to do it | p. 115 |
| Benchmarking in the public sector | p. 127 |
| Benchmarking in other difficult areas: RandD, design and the creative service sector | p. 143 |
| Relationship to international awards criteria | p. 165 |
| Legal aspects | p. 185 |
| Do's and don'ts | p. 203 |
| Examples of benchmarking approaches and experiences | p. 217 |
| Conclusions - the past, the present and the way forward | p. 243 |
| Index | p. 245 |
| Table of Contents provided by Blackwell. All Rights Reserved. |
Benchmarking for Competitive Advantage
by Bendell, Tony; Boulter, Louise; Goodstadt, PaulEdition: 2nd
Format: Hardcover
Pub. Date: 1997-09-01
Publisher(s): Ft Pr
List Price: $72.92
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