Integrated Performance Assurance,9780527763428

Integrated Performance Assurance

by ; ; ;
ISBN13: 9780527763428
ISBN10: 052776342X
Format: Hardcover
Pub. Date: 1998-01-01
Publisher(s): Quality Resources
List Price: $37.82

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Author Biography

David A. Waite, Ph.D., is vice president of integrated performance assurance compliance and technology programs for CH2M Hill's Federal Group, Ltd. (FGL). He has 28 years of experience in the areas of health physics, environmental radioactivity, nuclear and mixed waste management, risk assessment, and program management. William T. Heartz, Ph.D., is director of quality assurance for CH2M Hill Hanford, Inc. He has 28 years combined education and experience in geotechnical engineering, quality assurance, and project and line management. W. David McCormack is the director of integrated performance assurance for CH2M Hill's Federal Group, Ltd. He has 20 years of comprehensive technical and management experience in environmental, occupational, and operational safety. Previous to his work at CH2M Hill, he managed Foster Wheeler Environmental's environmental safety and health department.

Table of Contents

List of Exhibits vii(2)
Preface ix(2)
Introduction xi
What Is Integrated Performance Assurance? xii(2)
What You Will Find in This Book xiv
Structure xiv(1)
Case Studies xiv
ONE: Why Integrate?
1(12)
Introduction
1(2)
Organizational Trends
1(2)
Case Study
3(1)
CH2M Hill's Response
4(5)
Integrated Performance Assurance
9(4)
Similarities of Function in Management Systems
9(1)
Regulatory Environment and International Standards
10(1)
Efficiency and Competition
11(1)
References
12(1)
TWO: Cost/Benefit Analysis
13(24)
Introduction
13(1)
IPA Process and Relationships
14(2)
IPA Implementation and Value
16(2)
IPA Implementation Survey
18(5)
IPA Value Survey
22(1)
Implementation Costs
23(6)
Cost Elements of IPA
26(2)
Averted Costs
28(1)
Benefits
29(2)
Market Value
31(1)
Cost Optimization
31(4)
Optimization
32(3)
Conclusion
35(2)
References
36(1)
THREE: Implementation Planning
37(22)
Groundwork
38(3)
Management Support
38(1)
A Champion
39(1)
Implementation Team
40(1)
Mission and Policy Statement
40(1)
Implementation Plan
41(18)
Approach or Strategy
43(2)
Listen to Your Customers
45(1)
Set Goals, Objectives, and Metrics
46(3)
The Plan
49(8)
Resource-Loaded Schedule
57(1)
References
58(1)
FOUR: Execution
59(20)
Launching
60(9)
Developing Tools
60(2)
Establishing Effective Communication
62(6)
Conducting a Readiness Review
68(1)
Assessment
69(3)
Types of Assessment
70(2)
Use the Metrics
72(1)
Reporting, Tracking, and Trending
72(1)
Course Corrections: What to Do When Things Go Wrong
72(1)
Capturing Added Value
73(4)
Computing Added Value
74(2)
Publicizing Your Success
76(1)
Continuous Improvement
77(2)
References
77(2)
FIVE: Summary and Conclusions
79(4)
APPENDIXES 83(94)
Appendix A IPA Value in Business Sectors 83(10)
Appendix B Case History Arguments for IPA 93(6)
Appendix C Organization-Specific Variables to Consider 99(8)
Appendix D Integrating the ISO 9000 and 14000 Families of Standards With IPA 107(4)
Appendix E Creating Performance Metrics 111(8)
Appendix F Company Survey 119(4)
Appendix G IPA Presentations to Management 123(18)
Appendix H Sample Training Presentations 141(34)
Appendix I Internet Addresses (URLs) for Companies and Organizations 175(2)
Index 177

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