The Leader's Guide to Coaching & Mentoring How to Use Soft Skills to Get Hard Results

by ;
Edition: 1st
Format: Paperback
Pub. Date: 2015-10-09
Publisher(s): Ft Pr
  • eCampus.com Device Compatibility Matrix

    Click the device icon to install or view instructions

    Apple iOS | iPad, iPhone, iPod
    Apple iOS | iPad, iPhone, iPod
    Android Devices | Android Tables & Phones OS 2.2 or higher | *Kindle Fire
    Android Devices | Android Tables & Phones OS 2.2 or higher | *Kindle Fire
    Windows 10 / 8 / 7 / Vista / XP
    Windows 10 / 8 / 7 / Vista / XP
    Mac OS X | **iMac / Macbook
    Mac OS X | **iMac / Macbook
    Enjoy offline reading with these devices
    Apple Devices
    Android Devices
    Windows Devices
    Mac Devices
    iPad, iPhone, iPod
    Our reader is compatible
     
     
     
    Android 2.2 +
     
    Our reader is compatible
     
     
    Kindle Fire
     
    Our reader is compatible
     
     
    Windows
    10 / 8 / 7 / Vista / XP
     
     
    Our reader is compatible
     
    Mac
     
     
     
    Our reader is compatible
List Price: $27.01

Rent Book

Select for Price
There was a problem. Please try again later.

Rent Digital

Rent Digital Options
Online:1825 Days access
Downloadable:Lifetime Access
$19.19
*To support the delivery of the digital material to you, a digital delivery fee of $3.99 will be charged on each digital item.
$19.19*

New Book

We're Sorry
Sold Out

Used Book

We're Sorry
Sold Out

How Marketplace Works:

  • This item is offered by an independent seller and not shipped from our warehouse
  • Item details like edition and cover design may differ from our description; see seller's comments before ordering.
  • Sellers much confirm and ship within two business days; otherwise, the order will be cancelled and refunded.
  • Marketplace purchases cannot be returned to eCampus.com. Contact the seller directly for inquiries; if no response within two days, contact customer service.
  • Additional shipping costs apply to Marketplace purchases. Review shipping costs at checkout.

Summary

The Leader’s Guide to Coaching & Mentoring is a highly practical handbook that helps managers get the most out of their people. It includes grounded advice on the practicalities of both coaching and mentoring – such as how to structure a session – as well as core content on:

 

·    The skills required for coaching and mentoring,  including listening, questioning, observing body language, challenging and affirming

·    The established processes for coaching and mentoring, such as GROW, relational coaching, reverse mentoring and solution-focused coaching

·    The scenarios in which coaching and mentoring skills are particularly appropriate, for example, coaching under-performers, coaching star performers and coaching for career development

 

There is also a handy section on the 10 pitfalls to avoid when coaching or mentoring.

 

Written in the no-nonsense and engaging style of the other Leader’s Guide books, this is the best tool on the market for managers wanting to coach their people to optimum performance.

 

 

'In this hands-on book, Mike and Fiona highlight the real difference between conventional management and effective leadership: management is a profession, while coaching is much wider; it encourages  social interaction  and a focus on  human relationships at work. That’s what new generations expect and respect.'

Laurent Choain, Chief People & Communication Officer, Mazars Group

 

'It’s not always easy for managers to recognise what real coaching is, let alone its value.  This book makes a compelling case for the Manager as Coach and contains real, usable examples of how to go about it.'

Ian Johnston, Chief Executive, Dubai Financial Services Authority

Author Biography

Mike Brent is a Client and Programme Director at Ashridge. He's worked as a management trainer and consultant with GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has run seminars in Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America.

Fiona Dent is a former Director of Executive Education at Ashridge. She is currently a freelance tutor and consultant at Ashridge, teaching on a national and international basis.

 

Table of Contents

Introduction & Overview

 

PART 1 – COACHING & MENTORING FUNDAMENTALS

 

Chapter 1:  Coaching in Context

Chapter 2:  Being a Mentor

Chapter 3: Identifying Your Personal Coaching Style

Chapter 4: Getting the Most Out of a Coaching Session

 

PART 2 – COACHING & MENTORING SKILLS

 

Chapter 5: Listening

Chapter 6: Questioning

Chapter 7: Observing Body Language and Non Verbal Behaviour

Chapter 8: Building Rapport and Trust

Chapter 9: Challenge

Chapter 10: Reflective Skills

Chapter 11: Reframing

Chapter 12: Supportive Skills

Chapter 13: Feedback

 

PART 3 – COACHING APPROACHES, MODELS & TOOLS

 

Chapter 14: Coaching Approaches

Chapter 15: Coaching Models

Chapter 16: Coaching Tools

 

PART 4 – COACHING SCENARIOS

 

Chapter 17: Peer to Peer Coaching

Chapter 18: Line Manager as a Coach

Chapter 19: Coaching Gen Y and Millenials

Chapter 20: Cross Cultural Coaching

Chapter 21: Coaching a Poor Performer

Chapter 22: Coaching Star Performers

Chapter 23: Coaching For Career Development

Chapter 24: Telephone/Virtual Coaching

Chapter 25: Coaching The Team

Chapter 26: Reverse Coaching

 

PART 5 – FINAL THOUGHTS

 

Chapter 27: Coaching Supervision

Chapter 28: 10 Tips for Excellence in Coaching & Mentoring

Chapter 29: 10 Traps to Avoid When Coaching or Mentoring

 

Conclusion

Resources

References

Index

An electronic version of this book is available through VitalSource.

This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.

By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.

Digital License

You are licensing a digital product for a set duration. Durations are set forth in the product description, with "Lifetime" typically meaning five (5) years of online access and permanent download to a supported device. All licenses are non-transferable.

More details can be found here.

A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.

Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.

Please view the compatibility matrix prior to purchase.