Module 5: Interpersonal Communication Listening and Responding
by O'Rourke, James S.; Collins, Sandra D.Edition: 2nd
Format: Paperback
Pub. Date: 2008-06-06
Publisher(s): Cengage Learning
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Summary
INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture, perceptions, and personal agendas -- are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment.
Table of Contents
| Listening | |
| Listening Barriers | |
| Interpersonal Interactions with Specific Goals | |
| Table of Contents provided by Publisher. All Rights Reserved. |
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