Organizational Surveys : Tools for Assessment and Change,9780787902346

Organizational Surveys : Tools for Assessment and Change

by
Edition: 1st
ISBN13: 9780787902346
ISBN10: 0787902349
Format: Paperback
Pub. Date: 1996-07-18
Publisher(s): Pfeiffer
List Price: $100.26

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Summary

With escalating demands upon research and assessment growing more varied, surveys are now used to assess and drive organizational change by examining company performance, customer and employee satisfaction, empowerment, and key aspects of corporate culture. With Organizational Surveys, you'll learn how to: * Drive change with surveys * Use 360* feedback * Set expectations of results * Deal with ethical concerns * Facilitate feedback, action-planning, and follow-through . . . and much more! No other book approaches this collection's range and specificity, or its emphasis on actual practice in organizations. It's your indispensible toolbox for assessment and change!

Author Biography

Allen I. Kraut is an industrial/organizational psychologist. After directing personnel research at IBM for twenty-five years, he is now professor of management at City University of New York's Baruch College and president of Kraut Associates, a human resource consulting firm based in Rye, New York. ABRAHAM K. KORMAN is an eminent and widely published industrial/organizational psychologist and Wollman Distinguished Professor of Management at City University of New York's Baruch College.

Table of Contents

Foreword xi
Manuel London
Preface xv
The Authors xxi
Introduction: An Overview of Organizational Surveys 1(14)
Allen I. Kraut
Part One: Purposes and Uses 15(130)
Organizational Surveys: Tools for Assessment and Research
19(22)
A. Catherine Higgs
Steven D. Ashworth
The Organizational Survey as an Intervention for Change
41(26)
W. Warner Burke
Celeste A. Coruzzi
Allan H. Church
The Role of Surveys in Transforming Culture: Data, Knowledge, and Action
67(21)
David B. Wagner
Janet L. Spencer
Driving Change Through Surveys: Aligning Employees, Customers, and Other Key Stakeholders
88(29)
William A. Schiemann
Multisource (360-Degree) Feedback: Surveys for Individual and Organizational Development
117(28)
David W. Bracken
Part Two: The Survey Process 145(136)
Planning and Conducting the Survey: Keeping Strategic Purpose in Mind
149(28)
Allen I. Kraut
Setting Expectations and Reporting Results: Conversations with Top Management
177(27)
David A. Nadler
Dealing with the Data: Collection, Processing, and Analysis
204(29)
William H. Macey
Applying Alternative Survey Methods
233(22)
Karl Kuhnert
Dan P. McCauley
Feedback, Action Planning, and Follow-Through
255(26)
John R. Hinrichs
Part Three: Special Applications 281(124)
Life in the Consortium: The Mayflower Group
285(25)
Raymond H. Johnson
The Multinational Opinion Survey
310(20)
Sarah Rassenfoss Johnson
Linking Survey Results to Customer Satisfaction and Business Performance
330(30)
Jack W. Wiley
Federal Government Surveys: Recent Practices and Future Directions
360(21)
Marilyn K. Gowing
Anita R. Lancaster
Ethical Concerns and Organizational Surveys
381(24)
Marshall Sashkin
Erich P. Prien
Name Index 405(4)
Subject Index 409

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