Process Consultation,9780536607478

Process Consultation

by
ISBN13: 9780536607478
ISBN10: 0536607478
Format: Paperback
Pub. Date: 2000-03-01
Publisher(s): Addison-Wesley Pub Co
List Price: $177.41

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Table of Contents

Volume 1
Part I Process Consultation Defined
What is Process Consultation?
Part II Human Process and How to Intervene in Them
Human Processes in Organizations: An Overview
Communication Processes
The Process of Building and Maintaining a Group
Group Problem Solving and Decision Making
Group Growth and Development: Norms and Culture
Leading and Influencing
Appraising Performance and Giving Feedback
Intergroup Processes
Part III The Consulting Process in Action
Establishing Contact and Defining a Relationship
Settings and Methods of Work
Diagnostic Interventions
Influencing Process Through Confrontive Interventions: Agenda Management
Confronting Through the Use of Feedback
Coaching, Counseling, and Structural Suggestions
Evaluation of Results and Disengagement
Process Consultation in Perspective
Appendix A Memo I - Some Comments on Internal Auditing and Control Programs
Appendix B Memo II - Organization
Appendix C Memo III - Erosion of Reality: One Hazard of Internal Competition on Product Planning
References
Volume 2
Part I Introduction and Overview
Managers and Consultants as Helpers
What is Process Consultation
What is ``Process''
Part II Simplifying Models of Human Processes
Intrapsychic Processes
Cultural Rules of Interaction
Initiating and Managing Change
Part III The Consulting Process in Action
Who is the Client?
Intervention Strategy
Intervention Tactics and Style
Toward a Typology of Interventions
Emerging Issues in Process Consultation
References

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