
The Responsible Business Reimagining Sustainability and Success
by Sanford, Carol; Henderson, Rebecca; Holliday, ChadBuy New
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Summary
Author Biography
Table of Contents
A Foreword from the Boardroom | p. xiii |
A Foreword from Academia | p. xvii |
Acknowledgments | p. xxiii |
Prologue: A New Business Mind | p. xxv |
Procter & Gamble (P&G): Responsibility Prototype | p. xxvii |
P&G's Guiding Principles | p. xxx |
Bringing It Home | p. xxxiii |
Introduction: The Responsible Business | p. xxxv |
New Problem, Old Mind | p. xxxv |
Evolve Corporate Responsibility by Evolving Business Responsibility | p. xxxix |
Three Forks in the Road to Responsibility | p. xl |
A Framework for the Responsible Business | p. xlii |
From Add-on Responsibility to Full-on Responsibility | p. xliv |
About This Book | p. xlv |
About the Author | p. xlvii |
The Responsible Business: Reimagining Businesses of the Future | p. 1 |
Stories from Three Continents | p. 3 |
Herban Feast: Caring for Customers | p. 3 |
Kingsford: Creating Collaboratively | p. 7 |
Colgate, South Africa: Localizing Identity and Destiny | p. 11 |
Seventh Generation: Regenerating Planetary Systems | p. 15 |
E. I. DuPont: Engaging Shareholder Value | p. 19 |
Panning for Gold | p. 23 |
Conclusions | p. 24 |
Stakeholders as Systemic Collaborators | p. 25 |
The Meaning of Stakeholder | p. 25 |
Stand in the Stakeholder's Shoes | p. 26 |
Stakeholders Affect Responsibility | p. 27 |
Five Key Stakeholders and Their Stakes | p. 29 |
Conclusions | p. 37 |
Geometry of the Responsible Business | p. 38 |
Systemic Stakeholder Framework | p. 39 |
The Logic of the Pentad | p. 41 |
Integrate Stakeholder Initiatives | p. 44 |
Conclusions | p. 48 |
Be Value-Adding, Not Value-Added | p. 49 |
Value-Added Is Not Value-Adding | p. 51 |
Energize Caring Through Value-Adding Processes | p. 52 |
Five Stakeholder Imperatives | p. 53 |
Conclusions | p. 81 |
Making the Responsible Business Pentad Work | p. 82 |
Revolutionizing Business Models: Red Hat | p. 82 |
From Commodity to Nondisplaceability: Kingsford | p. 85 |
Deeply Connect to Your Customer: Herban Feast | p. 108 |
Mission-Driven Meets Future-Proof: Seventh Generation | p. 114 |
Change the World by Changing the Business: Colgate, South Africa | p. 122 |
Conclusions | p. 129 |
Making It Work: The Map to the Territory | p. 131 |
Teaching an Organization to Star | p. 133 |
Retrofit an Existing Business | p. 134 |
Reverse Phases for a Start-up Responsible Business | p. 150 |
Conclusions | p. 152 |
Nonhierarchical Decision Making | p. 154 |
Hierarchical Management Is Irresponsible | p. 154 |
Self-Organizing Decision Making Is Responsible | p. 156 |
Four Self-Organizing Capabilities | p. 157 |
Conclusions | p. 171 |
Irresponsibility Happens: Reframing How Change Works | p. 173 |
Responsibility Running Backward | p. 175 |
Running Faster in the Wrong Direction | p. 176 |
A 360-Degree Business Perspective | p. 179 |
Make Something for Someone | p. 180 |
From Backward to Forward Spin | p. 182 |
Conclusions | p. 185 |
Our Own Worst Enemies: Turning People Around | p. 186 |
Brain Works | p. 187 |
Three-Brained Decision Making | p. 188 |
Triad of Mental Frames | p. 189 |
Familiarity Is the Enemy of Creativity | p. 192 |
Incentives Narrow the Mind | p. 195 |
Narrower Frames of Reference Cause the Pentad to Spin Backward | p. 196 |
Leading from the Purposeful Mental Frame | p. 196 |
Personal Development and Critical Thinking Skills | p. 198 |
Conclusions | p. 199 |
Cautionary Tales: Design for Prevention and Cure | p. 200 |
Six Common Hazards | p. 201 |
An Ounce of Prevention | p. 216 |
Conclusions | p. 218 |
The Big Picture of Responsibility | p. 219 |
A Responsible View of Capital | p. 221 |
Stakeholder Return on Investment (ROI) | p. 222 |
Conclusions | p. 242 |
Assessing Responsibility | p. 243 |
Systemic Responsibility Indicators | p. 244 |
Conclusions | p. 259 |
The Future of Responsibility | p. 261 |
Getting from Here to There | p. 262 |
Alternative Business Approaches | p. 263 |
Responsible Investing Within the Current Legal Framework | p. 275 |
Conclusions | p. 277 |
Epilogue: Developing Capability for Responsibility | p. 279 |
Three Capabilities Underlying Responsibility | p. 280 |
A Final Reflection | p. 283 |
Notes | p. 287 |
Index | p. 293 |
Table of Contents provided by Ingram. All Rights Reserved. |
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