The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance,9780071358064

The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance

by ; ;
Edition: 1st
ISBN13: 9780071358064
ISBN10: 0071358064
Format: Hardcover
Pub. Date: 2000-05-18
Publisher(s): McGraw Hill
Upgraded Edition: Click here!
  • eCampus.com Device Compatibility Matrix

    Click the device icon to install or view instructions

    Apple iOS | iPad, iPhone, iPod
    Apple iOS | iPad, iPhone, iPod
    Android Devices | Android Tables & Phones OS 2.2 or higher | *Kindle Fire
    Android Devices | Android Tables & Phones OS 2.2 or higher | *Kindle Fire
    Windows 10 / 8 / 7 / Vista / XP
    Windows 10 / 8 / 7 / Vista / XP
    Mac OS X | **iMac / Macbook
    Mac OS X | **iMac / Macbook
    Enjoy offline reading with these devices
    Apple Devices
    Android Devices
    Windows Devices
    Mac Devices
    iPad, iPhone, iPod
    Our reader is compatible
     
     
     
    Android 2.2 +
     
    Our reader is compatible
     
     
    Kindle Fire
     
    Our reader is compatible
     
     
    Windows
    10 / 8 / 7 / Vista / XP
     
     
    Our reader is compatible
     
    Mac
     
     
     
    Our reader is compatible
List Price: $56.19

Buy New

Special Order. We will make every effort to obtain this item but cannot guarantee stock or timing.
$53.51
Add to Cart

Rent Book

Select for Price
Add to Cart
There was a problem. Please try again later.

Rent Digital

Rent Digital Options
Online:1825 Days access
Downloadable:Lifetime Access
$8.69
*To support the delivery of the digital material to you, a digital delivery fee of $3.99 will be charged on each digital item.
$8.69*
Add to Cart

Used Book

We're Sorry
Sold Out

Buy from our Marketplace starting at $2.90

How Marketplace Works:

  • This item is offered by an independent seller and not shipped from our warehouse
  • Item details like edition and cover design may differ from our description; see seller's comments before ordering.
  • Sellers much confirm and ship within two business days; otherwise, the order will be cancelled and refunded.
  • Marketplace purchases cannot be returned to eCampus.com. Contact the seller directly for inquiries; if no response within two days, contact customer service.
  • Additional shipping costs apply to Marketplace purchases. Review shipping costs at checkout.

Summary

Six Sigma--the organizational quality system made famous by GE's legendary Jack Welch--has set new standards for process improvement. This is the first book to provide managers a basic, non-technical overview and steps for implementing Six Sigma. 30 illustrations.

Author Biography

Peter S. Pande is Founder and President of Pivotal Resources, an international consulting firm providing Six Sigma implementation, training, and management development services in industries from financial services to high technology. Robert P. Neuman, Ph.D., is a senior Consultant with Pivotal Resources. He is a noted speaker in business improvement methods and Six Sigma. Roland R. Cavanagh, P.E., is a professional engineer and Pivotal Resources Consultant with Pivotal Resources. His areas of expertise include process measurement and applied statistics, business reorganization, and Six Sigma methods.

Table of Contents

Part I: An Executive Overview of Six Sigma.

Chapter 1: A Powerful Strategy for Sustained Success.

Chapter 2: Key Concepts of the Six Sigma System.

Chapter 3: Why Is Six Sigma Succeeding Where Total Quality "Failed"?

Chapter 4: Applying Six Sigma to Service and Manufacturing.

Chapter 5: The Six Sigma Roadmap.

Part II: Gearing Up and Adapting Six Sigma to Your Organization.

Chapter 6: Is Six Sigma Right for Us Now?

Chapter 7: How and Where Should We Start Our Efforts?

Chapter 8: The Politics of Six Sigma: Preparing Leaders to Launch and Guide the Effort.

Chapter 9: Preparing Black Belts and Other Key Roles.

Chapter 10: Training the Organization for Six Sigma.

Part III: Implementing Six Sigma: The Roadmap and Tools.

Chapter 12: Identifying Core Processes and Key Customers (Roadmap Step 1).

Chapter 13: Defining Customer Requirements (Roadmap Step 2).

Chapter 14: Measuring Current Performance (Roadmap Step 3).

Chapter 15: Six Sigma Process Improvement (Roadmap Step 4).

Chapter 16: Six Sigma Process Improvement (Roadmap Step 4A).

Chapter 17: Expanding & Integrating the Six Sigma System (Roadmap Step 5).

Chapter 18: Advanced Six Sigma Tools: An Overview.

Conclusion: Twelve Keys to Success.

An electronic version of this book is available through VitalSource.

This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.

By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.

Digital License

You are licensing a digital product for a set duration. Durations are set forth in the product description, with "Lifetime" typically meaning five (5) years of online access and permanent download to a supported device. All licenses are non-transferable.

More details can be found here.

A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.

Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.

Please view the compatibility matrix prior to purchase.