Provide efficient telephone patient care with this updated resource!

Margaret Hickey, RN, MSN, MS, Corln, is a scientific communications director at Novartis Oncology, Global Divisions. She has held a number of nursing leadership roles, including employment as the clinical director of the Tulane Cancer Center in New Orleans, LA, and a clinical director at the University of Pittsburgh Cancer Institute in Pittsburgh, PA. Additionally, Margie has held many professional nursing leadership roles, including her terms as president of the Society of Otorhinolaryngology and Head-Neck Nurses (1998-1999). Margie is an established author, with publications in journals and textbooks, and speaker who presents locally, regionally, and nationally. Susan Newton, RN, MS, AOCNsup/sup, AOCNSsup/sup, is a senior director for Quintiles, where she is responsible for operations of the oncology and specialty clinical teams as well as further growth of the oncology portfolio. She has worked as an advanced practice nurse in an outpatient oncology office performing telephone triage since 1999 and as an oncology clinical nurse specialist in hospitals in three different states. Susie has lectured on telephone triage for oncology at the local, regional, and national levels. She co-edited the books Oncology Nursing Advisor and Telephone Triage for Otorhinolaryngology and Head-neck Nurses and has published chapters in medical textbooks and numerous peer-reviewed articles.