Undercover Boss Inside the TV Phenomenon that is Changing Bosses and Employees Everywhere

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Edition: 1st
Format: Hardcover
Pub. Date: 2010-11-02
Publisher(s): Jossey-Bass
List Price: $26.96

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Summary

"Undercover Boss has clearly touched a nerve with viewers. It's the kind of popular entertainment that can start out as one thing -- a fun, high concept reality show -- but morph into something that affects the zeitgeist."-Arianna Huffington"For a popular television series, Undercover Boss has an unusual knack for raising deep and weighty questions."-Forbes"Undercover Boss has become a rare new hit on broadcast television."-The Wall Street JournalOn February 7, 2010 the CBS television series Undercover Boss premiered to a staggering 38.7 million viewers, the largest post-Super Bowl audience for a new series and the most-watched premiere episode of any reality series in the history of television. Since that time, the show has gone on to become the number one new series of the 2009-2010 season, average 17.73 million viewers per episode.Undercover Boss has been the subject of much debate and discussion in the press, around the water cooler and in the halls of American business from the head office to the loading dock and everyone in between. Now, for the first time, the bosses and employees featured on Undercover Boss will come together to share the lessons they learned as well as the formative experiences that resulted from being on the show.The book will feature interviews and insights with the bosses and employees of the nine businesses featured on Season 1 of the show, as well as a few from the new fall season (to be announced): Larry O'Donnell -- President and COO, Waste Management Coby Brooks -- President and CEO, Hooters of America Joe DePinto -- President and CEO, 7-Eleven Dave Rife -- Owner, White Castle Michael Rubin -- Founder and CEO, GSI Commerce Joel Manby -- President and CEO, Herschend Family Entertainment Rick Arquilla -- President and COO, Roto-Rooter Bill Carstanjen -- President and COO, Churchill Downs Chris McCann -- President and COO, 1-800-FlowersUndercover Boss is a book for anyone who's ever been a boss, or who's ever had one.

Author Biography

Stephen Lambert, chief executive of Studio Lambert, is one of Britain's best-known creative television executives, responsible for creating award-winning documentary formats such as Faking It, Secret Millionaire, Wife Swap, and Undercover Boss. He lives in London with his wife, Jenni Russell, a columnist for the Guardian and Sunday Times, and their two children.

Eli Holzman is president and cofounder of Studio Lambert USA, where he launched and executive produced Undercover Boss. He began his career at Miramax Films and founded Miramax Television, where he helped create Project Greenlight and the hit Bravo series Project Runway. For 20th Century Fox–based Katalyst Films, he developed and launched the CW series Beauty & the Geek. As an independent producer, his series creations include Bravo's Work Of Art. He lives in Venice Beach, California.

Table of Contents

Introductionp. 1
Sorting Through the Garbage Waste Managementp. 18
Wings, Women, and Beer Hooters of Americap. 44
The Necessities of Life 7-Elevenp. 68
An American Love Affair White Castlep. 90
Time to Get Personal Churchill Downsp. 116
Looking for Fulfilment GSI Commercep. 142
What Riches Can't Buy Herschend Family Entertainmentp. 168
Troubles Down the Drain Roto-Rooterp. 196
Say It with Flowers l-800-Flowersp. 220
Go Undercover in Your Own Organizationp. 247
Acknowledgmentsp. 253
About the Authorsp. 257
Table of Contents provided by Ingram. All Rights Reserved.

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